Web Directions Summit 2019

Session Details

Alison Cooke & Lauren Max

Don't go changin': The importance of onboarding your users through change

Alison Cooke & Lauren Max Senior Experience Designer, Experience Design Lead NAB, SportsBet

Replatform projects are hard. Certainly for Product Managers, but also for customers. Even if your development process is design-led, your products can fall flat if you fail to support your customers through change. So, what does a great onboarding experience look like?

Alison Cooke & Lauren Max

Experience Designer working on digital products with a background in Psychology and Research. Passionate about customer advocacy, complex problem solving and collaborating with cross-functional teams.

Don't miss your chance to see Alison Cooke & Lauren Max and many other inspiring speakers at Web Directions Summit 19.

Tickets start at $1195, for two in-depth days with the world's leading product professionals.

Register Now

A conference for the whole team–featuring product, design and front end engineering tracks.

Register Now

Code of Conduct

For over a decade, we've worked hard to create inclusive, fun, inspring and safe events for the Web Industry.

As part of our commitment to these values, we've adopted a code of conduct for all involved: ourselves, our speakers, our partners and our audience.

If you have any concern or feedback, please don't hesitate to contact us.