Web Directions Design 2018 The Design conference

Session Details

Lucie Paterson

Evolving an organisation's culture through design

Lucie Paterson Product Manager ACMI

I’ll show you how a small team can have high impact and transform products and services into experiences our visitors expect and love us for. Drawing on examples across user experience design, service design and customer experience design I’ll illustrate how while developing products we are gradually changing the culture of the organisation into one that is constantly evolving through risk taking, experimenting and working at pace.

Lucie Paterson

Lucie is a digital professional with broad experience managing people, projects and teams to deliver high quality and user-centred products for a range of arts and culture organisations. She has a background in communications, a mind for strategy but an eye for detail, excellent product and project management skills and loves getting stuck into a complex challenge.

Currently she's a Product Manager in the Experience & Digital Team at ACMI where she's am responsible for delivering user-centered products and processes for the museum.

Prior to that she was Website Transformation Project Manager of an in-house agile development team at Southbank Centre in London.

Don't miss your chance to see Lucie Paterson and many other inspiring speakers at Design 18.

Tickets start at $999, for two in-depth days with the world's leading design experts.

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Australia's design conference.

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What is Design?

Australia's complete digital design conference

Great design is no longer a nice to have for successful digital products, services and customer experiences. It's vitally important. Design brings world leading experts across the design spectrum to share their insights and expertise. If you are involved with the design of digital product or services, you can't afford to miss this one-of-a-kind Australian event. Only in Melbourne, arguably Australia's Design capital.

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Code of Conduct

For over a decade, we've worked hard to create inclusive, fun, inspring and safe events for the Web Industry.

As part of our commitment to these values, we've adopted a code of conduct for all involved: ourselves, our speakers, our partners and our audience.

If you have any concern or feedback, please don't hesitate to contact us.