A Web Directions event Transform 2017 Australia's Digital Government Conference

Session Details

Ariel Kennan

Making Public Services Effective and Accessible

Ariel Kennan Director, Design and Product NYC Mayors Office

Our goal for service design is simple: we aim to make public services as effective and accessible as possible for our residents. By applying a service design approach that is holistic and highly participatory, public servants can better meet the needs of residents and service providers alike through solutions that consider people, processes, and tools.

New York City has set out to create new resources to embed service design across the government. NYC Civic Service Design Tools and Tactics provides a central resource for best practices in service design for design champions to fuel their work and improve service delivery.

In this talk Ariel will share tools and tactics to bring service design to your work and share examples of success from New York City.

Ariel Kennan

Ariel currently serves the New York City Mayor’s Office as Director, Design and Product at the Center for Economic Opportunity.

Her team is improving service delivery and advancing equity and opportunity for all New Yorkers through our service design team and building best in class digital products.

Her work includes service design, digital strategy and policy, mobile applications, websites, and media installations with a wide variety of cultural, corporate, and government partners.

She is an alumna of Parsons School of Design and has held fellowships with Code for America and the Center for Urban Pedagogy.

Don't miss your chance to see Ariel and other inspiring speakers at Transform.

Tickets start at $599, for an in-depth day with the world's leading Government digital service design experts.

Register Now

Australia's Digital Government Conference.

CanberraWorkshop March 29th Conference March 30th

Register Now

What is Transform?

Australia's Digital Government Conference

As user centric approaches to Government service delivery, pioneered by the UK Government Digital Service change how Governments worldwide meet their citizen's needs, Web Directions brings you experts from the GDS, Code For America, the US Digital Service and Australia's own Digital Transformation Office to address this vital issue.

Whether you're in Federal, State or Local Government, or work with Governments of any level to deliver services, Transform will keep you up to date with developments in Government service design and delivery.

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Praise for past Web Directions events

Phil Whitehouse
Web Directions is the must-attend event of the year for anyone serious about web development.

Phil Whitehouse,
Innovation Lead DigitasLBi

Ethan Marcotte
I’ve been admiring the Web Directions events for years, and was honored to be part… What a fantastic event!

Ethan Marcotte,
inventor "responsive Web design"

Dave Greiner
Out of any conference, Web Directions is far and away our favourite

Dave Greiner,
founder Campaign Monitor

our audience watches intently

About Us

Co-founded and now run by John Allsopp, Web Directions has for over a decade brought together leading developers, engineers, visual, IxD, UX and product designers, Art and Creative Directors, indeed everyone involved in producing web and digital products to learn from one another, and the World's leading experts across this vast field.

We spend our lives thinking about what comes next, keeping up with trends in technology, practices and processes, and filtering the hype, to make sure you don't miss trends that matter, and don't waste time on hype that doesn't.

We promise attending one of our events will leave you significantly better versed in the challenges you face day to day, and in solutions for addressing them.

In 2017, we'll be organising Respond in Sydney, Melbourne and Brisbane Transform in Canberra, Code in Sydney, Melbourne and Brisbane, and Direction in Sydney.

vignettes form our events, social, speakers and more. Includes Hannah Donovan skylarking.

John Allsopp

John Allsopp has been working on the Web for over 20 years. He's been responsible for innovative developer tools such as Style Master, X-Ray and many more. He's spoken at numerous conferences around the World and delivered dozens of workshops in that time as well.

His writing includes two books, including Developing With Web Standards and countless articles and tutorials in print and online publications.

His "A Dao of Web Design" published in 2000 is cited by Ethan Marcotte as a key influence in the development of Responsive Web Design, who's rightly acclaimed article in 2010 begins by quoting John in detail, and by Jeremy Keith as "a manifesto for anyone working on the Web".

Code of Conduct

For over a decade, we've worked hard to create inclusive, fun, inspring and safe events for the Web Industry.

As part of our commitment to these values, we've adopted a code of conduct for all involved: ourselves, our speakers, our partners and our audience.

If you have any concern or feedback, please don't hesitate to contact us.