New technology beyond is challenging the premise that we have to choose between more friction or more security for authenticating users. This talk will explore the benefits and drawbacks of frictionless authentication options beyond traditional one-time passcodes like biometrics, contextual data, or using devices as secure keys.
Voice recognition in call centers saves both the user and the agent time and frustration. IP address validation is a fast way to trigger additional checks. Device fingerprinting provides a seamless user experience for repeat visitors.
These kinds of frictionless background authentication checks have been deployed to increase trust and improve user experience but aren't a perfect solution: algorithms have bias, IP addresses can be spoofed, and people lose devices.
This talk will walk through three categories of frictionless authentication: biometrics, contextual data, and using devices as keys. We'll discuss the pros and cons of different solutions, including how to make your users feel secure when they don't see the security happening. Finally, we'll offer recommendations for adding frictionless authentication to your application.