A presentation given at Web Directions User Experience, Old Parliament House, Canberra, May 19 2008.
It’s no secret that just as the web has revolutionised business, the media, and many other parts of our lives, it is also revolutionising how governments and citizens interact, and how government provide services.
But how to do it well is still something of a black art.
In this keynote presentation, the lead of the W3C’s eGovernment initiative, José Manuel Alonso, looks at the opportunities the web provides governments, the challenges, old and new, the web poses, and the role of the W3C in helping to develop underlying, interoperable technologies with which to build these services.
José’s presentation will cover best practices and methodologies for providing eGovernment services, and look at case studies of how governments and communities are connecting via the web around the world.
A presentation given at Web Directions Government, Old Parliament House, Canberra, May 19 2008.
Mapping and other mashups have taken the web world by storm – driving innovation in business and government alike. While much of the focus has been on the actual mashup applications, without the data to mashup, we have no mashups. Government, from local to Federal level, collect and manage a significant amount of data, across a very broad range of areas. But giving access to this data to web application developers has technical, policy and legal challenges. In this presentation, Jenny Telford of the ABS looks at these issues from their experience of opening up data from the Australian Census.
A presentation given at Web Directions User Experience, Old Parliament House, Canberra, May 19 2008.
Technology changes present complex challenges and rich opportunities for senior public sector managers. Finding the balance between innovation and risk management is not easy in an environment where successful engagement depends upon relinquishing control. Using examples from New Zealand’s experience, Jason will share lessons and observations about the inevitable growing pains of public sector agencies as they evolve towards Govt 2.0.
A presentation given at Web Directions User Experience, Melbourne Town Hall, May 16 2008.
Getting your company to adopt a user-centred design approach can be an uphill struggle. The first stage typically is to get them to agree to incorporate usability testing in to the development process, at a stage early enough to actually implement any design recommendations. The second stage is to convince them to do more ethnographic style research to understand the larger context of the task that the site is trying to support. The biggest challenge comes last – how to help the business owners make the mental leap between the in-depth findings from the research and the implications and opportunities it presents to your core business strategy and product roadmap.
This is the challenge that the User Experience team at News Digital Media have been addressing. In this presentation, Jackie will discuss this issue in more depth and present examples of ‘design tools’ the team have been experimenting with to try and bridge this gap and help the business develop more user-centric strategies.
A presentation given at at Web Directions User Experience, Melbourne Town Hall, May 16 2008.
We all know that great content is a core part of the website user experience. So why is it so hard to find content that isn’t dull, lifeless and uninteresting – blah, blah, blah?
Web content can be vibrant, interesting and fun. It can draw you in, fill your head and make you learn without having to think. And it’s not really hard to write. Three simple tricks can turn poor content into a great experience – remember that readers care more about themselves than you; write in real words with authentic voice; play show and tell.
This presentation will discuss these principles, with plenty of funny and not-so-funny examples. You’ll go away with practical steps to make your writing kick-ass. And you won’t even have to think.
A presentation given at at Web Directions User Experience, Melbourne Town Hall, May 16 2008.
These days people expect more from a website than a handy set of tools and a pretty interface — they want an experience. From the moment somebody enters your site they’ll be judging you on everything from the way the site looks to the tone of your error messages. And they won’t just be judging you against other sites. They will be judging you on every customer experience they have ever had, from the rude man at the train station to the lovely hotel clerk that checked them in on holiday. So in order to compete, we need to up our game and look at experiences both on and off-line.
In this session Andy Budd will look at the 9 key factors that go into designing the perfect customer experience. By taking examples from the world around us, Andy will discuss how we can turn utilitarian experiences into something wonderful.
A presentation given at at Web Directions User Experience, Melbourne Town Hall, May 16 2008, and Web Directions Government, Old Parliament House, Canberra, May 19 2008.
While elections can be exciting times, the underlying data – swings, booth counts, and the like is probably only riveting to psephological tragics. Yet the ABC’s election web site managed to take this raw data and make it attractive, compelling and interactive.
In this session, the ABC’s Andrew Kesper takes us through the election site, looking at the design decisions, and uses of technology like Ajax, Flash, and interactive maps – tools which have wide applicability for government sites looking to present data in more user-friendly and attractive ways.
A presentation given at Web Directions User Experience, Melbourne Australia, May 16 2008.
In our efforts to better understand the end users of the sites & applications we design, we generate a great deal of data. That data is useless to us until it has been analyzing and interpreted. This presentation looks at some of the methods & techniques we can use to make sense of user research data in a meaningful & rigorous way. The presentation will look at some of the common types of quantitative data collected during user research, and the statistical analysis methods we can employ to make the most of our data-gathering efforts. The session covers practical examples such as task completion rates, time-to-completion, page view comparison, as well as some basic concepts in statistics.
A presentation given at at Web Directions User Experience, Melbourne Town Hall, May 16 2008.
In this session Jeremy Yuille from ACID looks at information visualisation from a user experience perspective, overviewing new and old examples and how they can help (or hinder) the experience of using the web. You’ll see what kinds of amazing things you can do within the browser platform these days. More importantly you’ll learn why (and when) you’d want to use visualisation at all.
A presentation given at Web Directions North, Vancouver Canada, January 31 2008.
You know what blogs and wikis are, and you know your YouTube from your Facebook. But do you know how to make a compelling business case for these technologies? Social media and social networking tools are poised to have as much of an impact on business as they’ve had on the way we communicate with our friends and family online.
Anil Dash, a blogger since 1999 who’s helped thousands of businesses make use of social media through his work at Six Apart, shares real-world examples of how companies are using social media to build their business. Six Apart is the world’s biggest blogging company, behind such platforms as Movable Type, LiveJournal, Vox, and TypePad.
And even more important than where technology has been is where it’s going: Learn about cutting-edge technological initiatives like OpenID and OpenSocial, and how these aren’t just about new ways to poke your Facebook friends — they’re business opportunities.
Finally, no change this big happens without thinking about the social and political realities of the business world. What works in convincing your company, your coworkers, or your boss to spend their time and money trying new things? This session will lead a conversation to find out.
A presentation given at Web Directions North, Vancouver Canada, January 30 2008.
Have you ever seen a web site so clear, logical, and exquisitely composed it made you stop in your tracks? Have you wondered how the designer achieved such a stunning and cohesive design?
In this presentation, Kimberly Elam, designer and author of the best-selling “Geometry of Design” and “Typographic Systems” will reveal the mysterious relationships between proportion, visual systems, composition and aesthetics.
Too often excellent conceptual ideas suffer during the process of realization, in large part because the designer did not understand the essential visual principles. This presentation explores these elements and how they work by examining how the use of visual principles informs, even creates, beauty in typographic design, but, more importantly, how you can use these techniques to create cohesiveness in your own design. The wide range of visual examples are both informative and insightful, and any designer can benefit from learning or revisiting the rules governing the basics of typographic design.
A presentation given at Web Directions North, Vancouver Canada, January 30 2008.
What happens when a designer decides to quit his day job, hang his shingle, and wakes up seven years later nowhere remotely close to where he imagined he would be? This frank, semi-informal discussion on the pros, cons, and potential progressions of a designer’s career
will explore the following:
A presentation given at Web Directions North, Vancouver Canada, January 30 2008.
Last year, Google released an experimental Greasemonkey API for Gmail: coding hooks that let anyone add CSS and Javascript to Gmail that enhances how it looks and behaves. Why would you want to do this? Why wouldn’t you? Hear how Google’s using Greasemonkey to distribute Gmail development amongst independent web developers–and how those developers are integrating their own product into Gmail — resulting in a Better Gmail for everyone.
A presentation given at Web Directions North, Vancouver Canada, January 31 2008.
We’ve always had metaphors to understand and design for the Web.
The original conception of the Web was as a library of documents. Our building blocks were derived from spatial ideas: “breadcrumbs,” “visits” and “homepages” were used to understand the medium.
Website-as-application was a new and novel metaphor in the late 1990s. The spatial concept of navigation was replaced by concepts derived from tools: buttons performed actions on data.
These metaphors inspire separate but complementary models of the Web. But the Web in 2008 has some entirely new qualities: more than ever it’s an ecology of separate but highly interconnected services. Its fiercely competitive, rapid development means differentiating innovations are quickly copied and spread. Attention from users is scarce. The fittest websites survive. In this world, what metaphors can be most successfully wielded?
Matt takes as a starting point interaction and product design, with ideas from cybernetics and Getting Things Done. He offers as a metaphor the concept of the Web as experience. That is, treating a website as a dynamic entity – a flowchart of motivations that both provides a continuously satisfying experience for the user… and helps the website grow.
From seeing what kind of websites this model provokes, we’ll see whether it also helps illuminate some of the Web’s coming design challenges: the blending of the Web with desktop software and physical devices; the particular concerns of small groups; and what the next movement might bring.
A presentation given at Web Directions North, Vancouver Canada, January 31 2008.
Information visualization is becoming more than a set of tools and technologies and techniques to understand large data sets. It is emerging as a medium in its own right, with a wide range of expressive potential.
Stamen’s work in visualization and mapping is among the most high profile online today, with the live dynamic displays at Digg Labs and Cabspotting being just two of many examples. The studio’s approach is deeply pragmatic, always starting with real data and aiming to work with graphics on screen as soon as possible. Though all analysis is a work in progress, a project is usually finished when it shows something nobody has seen before, or builds a vocabulary for describing a system, or offers more questions than answers. And then the process begins again.
It’s no secret that just as the web has revolutionised business, the media, and many other parts of our lives, it is also revolutionising how governments and citizens interact, and how government provide services.
Mapping and other mashups have taken the web world by storm – driving innovation in business and government alike. While much of the focus has been on the actual mashup applications, without the data to mashup, we have no mashups. Government, from local to Federal level, collect and manage a significant amount of data, across a very broad range of areas. But giving access to this data to web application developers has technical, policy and legal challenges. In this presentation, Jenny Telford of the ABS looks at these issues from their experience of opening up data from the Australian Census.
Technology changes present complex challenges and rich opportunities for senior public sector managers. Finding the balance between innovation and risk management is not easy in an environment where successful engagement depends upon relinquishing control. Using examples from New Zealand’s experience, Jason will share lessons and observations about the inevitable growing pains of public sector agencies as they evolve towards Govt 2.0.
Getting your company to adopt a user-centred design approach can be an uphill struggle. The first stage typically is to get them to agree to incorporate usability testing in to the development process, at a stage early enough to actually implement any design recommendations. The second stage is to convince them to do more ethnographic style research to understand the larger context of the task that the site is trying to support. The biggest challenge comes last – how to help the business owners make the mental leap between the in-depth findings from the research and the implications and opportunities it presents to your core business strategy and product roadmap.
We all know that great content is a core part of the website user experience. So why is it so hard to find content that isn’t dull, lifeless and uninteresting – blah, blah, blah?
These days people expect more from a website than a handy set of tools and a pretty interface — they want an experience. From the moment somebody enters your site they’ll be judging you on everything from the way the site looks to the tone of your error messages. And they won’t just be judging you against other sites. They will be judging you on every customer experience they have ever had, from the rude man at the train station to the lovely hotel clerk that checked them in on holiday. So in order to compete, we need to up our game and look at experiences both on and off-line.
While elections can be exciting times, the underlying data – swings, booth counts, and the like is probably only riveting to psephological tragics. Yet the ABC’s election web site managed to take this raw data and make it attractive, compelling and interactive.
In our efforts to better understand the end users of the sites & applications we design, we generate a great deal of data. That data is useless to us until it has been analyzing and interpreted. This presentation looks at some of the methods & techniques we can use to make sense of user research data in a meaningful & rigorous way. The presentation will look at some of the common types of quantitative data collected during user research, and the statistical analysis methods we can employ to make the most of our data-gathering efforts. The session covers practical examples such as task completion rates, time-to-completion, page view comparison, as well as some basic concepts in statistics.
In this session Jeremy Yuille from ACID looks at information visualisation from a user experience perspective, overviewing new and old examples and how they can help (or hinder) the experience of using the web. You’ll see what kinds of amazing things you can do within the browser platform these days. More importantly you’ll learn why (and when) you’d want to use visualisation at all.
Have you ever seen a web site so clear, logical, and exquisitely composed it made you stop in your tracks? Have you wondered how the designer achieved such a stunning and cohesive design?
What happens when a designer decides to quit his day job, hang his shingle, and wakes up seven years later nowhere remotely close to where he imagined he would be? This frank, semi-informal discussion on the pros, cons, and potential progressions of a designer’s career
Last year, Google released an experimental Greasemonkey API for Gmail: coding hooks that let anyone add CSS and Javascript to Gmail that enhances how it looks and behaves. Why would you want to do this? Why wouldn’t you? Hear how Google’s using Greasemonkey to distribute Gmail development amongst independent web developers–and how those developers are integrating their own product into Gmail — resulting in a Better Gmail for everyone.
We’ve always had metaphors to understand and design for the Web.
