Wednesday August 26
What Can’t AI See? Ethnographic Research in a Post-Screen World
As UX design becomes more automated and digital interactions move beyond screens and into experiences that are auditory, kinaesthetic, and sensory, what does the future of UX research look like? What is the right…
Designing research for AI moderators: Lessons from running 100 interviews a week
AI can now conduct interviews at a scale that would be impossible for most research teams. But what happens when you stop being the moderator and start designing the moderator instead?
Over the past year, I’ve been…
Bridging the Gap Between Product, GTM, and the Bottom Line
As UX Research matures, the biggest threat to our impact isn't automation—it’s isolation. For too long, research has been confined to the "Product Development" bubble, while the most critical business levers - Sales,…
In defence of a long pause: Designing better through lived experience
Designing inclusive public transport requires more than testing in controlled environments. To inform the next generation of suburban trains in NSW, our team conducted contextual research interviewing people with…
Designing ResearchOps for uncertainty
The pace of change in tech right now is wild. AI is reshaping how teams work, entire functions are being redefined, and layoffs and restructures have become part of the cycle rather than exceptions. Ways of working are…
The Researcher as a Diplomat
In the world of UX research, we often act as diplomats - navigating competing interests, translating perspectives, and persuading without authority. This talk explores what diplomacy can teach us about stakeholder…
Insight Is Not Enough: The Next Chapter of Design Research
My talk will focus on how design research is evolving from a tactical, project-based discipline into a strategic capability that shapes organisational decision-making. I will explore how leading organisations globally…
Applying Anthropology in Design Research: Why Culture Is the Conversion Strategy
Why do people really behave the way they do? Not because the UX was frictionless, but because the experience spoke to something about who they are, who they want to be, and what their choices mean within their world.…
Nothing about us flying, without us: establishing a baseline for disabled travel through inclusive design research
Air travel remains one of the least understood and most stressful service environments for disabled people. While airlines often invest in accessibility improvements, they frequently do so without reliable baseline data…
What Can’t AI See? Ethnographic Research in a Post-Screen World
As UX design becomes more automated and digital interactions move beyond screens and into experiences that are auditory, kinaesthetic, and sensory, what does the future of UX research look like? What is the right…
Designing research for AI moderators: Lessons from running 100 interviews a week
AI can now conduct interviews at a scale that would be impossible for most research teams. But what happens when you stop being the moderator and start designing the moderator instead?
Over the past year, I’ve been…
Bridging the Gap Between Product, GTM, and the Bottom Line
As UX Research matures, the biggest threat to our impact isn't automation—it’s isolation. For too long, research has been confined to the "Product Development" bubble, while the most critical business levers - Sales,…
In defence of a long pause: Designing better through lived experience
Designing inclusive public transport requires more than testing in controlled environments. To inform the next generation of suburban trains in NSW, our team conducted contextual research interviewing people with…
Designing ResearchOps for uncertainty
The pace of change in tech right now is wild. AI is reshaping how teams work, entire functions are being redefined, and layoffs and restructures have become part of the cycle rather than exceptions. Ways of working are…
The Researcher as a Diplomat
In the world of UX research, we often act as diplomats - navigating competing interests, translating perspectives, and persuading without authority. This talk explores what diplomacy can teach us about stakeholder…
Insight Is Not Enough: The Next Chapter of Design Research
My talk will focus on how design research is evolving from a tactical, project-based discipline into a strategic capability that shapes organisational decision-making. I will explore how leading organisations globally…
Applying Anthropology in Design Research: Why Culture Is the Conversion Strategy
Why do people really behave the way they do? Not because the UX was frictionless, but because the experience spoke to something about who they are, who they want to be, and what their choices mean within their world.…
Nothing about us flying, without us: establishing a baseline for disabled travel through inclusive design research
Air travel remains one of the least understood and most stressful service environments for disabled people. While airlines often invest in accessibility improvements, they frequently do so without reliable baseline data…