Lessons from Designing for Small Communities
As globalisation presents new challenges, what insights can we gain from designing for smaller, close-knit communities? Kiri James reflects on her experiences as a business designer living in Margaret River, exploring how community helps shape organisational accountability.
Kiri James
With over 25 years of experience across strategy, research, and design, Kiri brings a deep focus on both customer and employee experience.
Her career spans senior leadership roles in both design and operations, giving her a rare ability to think creatively while staying grounded in what’s practical and achievable within organisations. This blend of visionary thinking and operational insight allows her to bridge the gap between ideas and implementation.
Kiri specialises in qualitative research, strategy, and both system and operational design. She is passionate about unlocking the puzzles, potential, and people within organisations to drive meaningful, sustainable outcomes.