From Governance to Ground: Service Design with Volunteers
What if the users you’re designing for are volunteers and you can’t offer pay or performance reviews? In this session, I’ll explore what happens when you apply UX principles to designing organisational culture, using my experience as a Board Director leading culture change in a state-wide volunteer organisation. Volunteers don’t comply out of obligation, they show up (or don’t) because of trust, shared values, and lived experience. I’ll share a co-design approach to shift culture and start to build bridges between historically divided groups. We can open it up to some Q&A about Service Design in practice if that format is suitable for the session.
Dr Anita Gisch
With over 10 years of experience in business transformation, service design, and organisational anthropology, I help complex organisations navigate the digital age and achieve sustainable growth. Holding post-graduate degrees in Business, IT Systems and Cultural Anthropology, I combine academic rigour and business acumen to design and implement end-to-end strategy and planning solutions.
My passion is to decode and transform complex organisational structures, using strategic thinking, UX design, and change management principles. I am a dynamic leader who thrives on challenges and inspires others to embrace change and innovation. If you're looking for an expert who can guide your organisation through the digital transformation maze or a thought leader who can share insights into strategic planning, organisational change, and leadership, let's connect. In my spare time, I enjoy riding horses, driving trucks, and welding.