Over-reliance and deskilling: 2 long-term AI problems (and what designers can do about it)
AI is full of promise for users, but it introduces risk as well. The two I’ll talk about in this presentation are over-reliance and deskilling. Over-reliance is when users trust an AI’s output too much. Deskilling is when users lose skills they previously had, but handed off to the AI; with implications not just for users but for labor relations as well.
The good news is that you as a designer can do something about each of these. Come hear Christopher Noessel introduce the problems, share examples (including two from pop culture: beloved Australian show Bluey, and Carol Beers from Little Britain), and walk us through the patterns we can implement to help take some of the sting out of AI.
Christopher Noessel
Chris Noessel is a veteran of the UX field, designing products, services, and strategies across diverse domains including healthcare, finance, and consumer technology. His career has spanned developing interactive museum exhibits, visualizing future counter-terrorism strategies, prototyping emerging technologies for Microsoft, and designing telehealth devices that meet the complexities of modern healthcare. Over the past eight years, Chris has concentrated on designing for artificial intelligence, a focus that has led to the publication of several books, including Make It So: Interaction Design Lessons from Science Fiction, About Face (4th Edition), and Designing Agentive Technology: AI That Works for People. He is currently working on a new book exploring how AI can assist and enhance human intelligence.
Chris’s wide-ranging curiosity has led him to speak at conferences on topics as varied as interactive narrative, ethnographic user research, sex-related interactive technologies, free-range learning, and the relationship between science fiction and interface design. A founding graduate of the legendary Interaction Design Institute Ivrea in Italy, Chris completed a graduate thesis focused on service design for lifelong learners. His work blends a deep understanding of interaction design with a restless passion for exploring how technology can better serve and inspire people.