Year round learning for product, design and engineering professionals

Matthew Hodgson – Social computing for knowledge management

A presentation given at Web Directions User Experience, Old Parliament House, Canberra, May 19 2008.

Matthew Hodgson PortraitThe world is abuzz with social computing: Facebook, My Space, YouTube, Flickr, Wikipedia, blogs, wikis and other spaces powered by Web 2.0 technology. It’s a social revolution, empowering individuals to communicate, share what they know online, and help others locate information that is important to them in both their private and working lives.

Some see all this as a big waste of corporate time, but is it? Is there value in handing over control of collaboration and sharing knowledge to individuals, rather than hoarding it in records systems, knowledge systems, and thousands of network dive folders? Is there a way you can harness this social revolution to help improve our organisation’s knowledge management practices? Is there actually a solid business value proposition for social computing?

Matthew will look at knowledge management in modern organisations, and how you can benefit by learning from the principles of social computing and Web 2.0 technologies. Matthew will introduce two case studies in government that demonstrate successful and not-so-successful ways of employing social computing tools, the factors that contributed to their success, and the pitfalls to watch out for. In particular, he will look at the issues in relation to corporate culture by drawing on recent research in blogs and wikis based on work in organisational psychology by Hofstede.

Angela Beesley – Wikis and community collaboration

A presentation given at Web Directions South, Sydney Australia, September 27 2007.

Angela Beesley PortraitIn this session, Angela Beesley will explain how Wikia is not only hosting but actively developing wikis and creating hundreds of thriving communities. The methods and processes that have led Wikipedia to be the world’s largest encyclopedia can be adopted for any type of wiki use, including educational and business communities. Using examples from successful online wiki communities, Angela will explain how to enable a wiki community to manage itself, and how to minimise the common problems that wikis have, including ways to deal with unhelpful or unreliable information, lack of adoption of a wiki, and the problems of malicious edits on open wikis.

Mike Cannon-Brookes – Organisational wiki adoption

A presentation given at Web Directions South, Sydney Australia, September 28 2007.

Mike Cannon-Brookes PortraitWikis are the buzzword-du-jour but practical on the ground experience can be hard to come by for those working within organisations. How are enterprises using them? What’s the best way to get one adopted? What should a wiki not be used for? Pragmatic enterprise wiki adoption lessons and experiences.

Laurel Papworth – The business of online communities

A presentation given at Web Directions South, Sydney Australia, September 29 2006.

Laurel Papworth Portrait

It seems that everyone is talking about user generated content and online communities these days. But how will citizen journalism, user-generated content, the Blogosphere, tagging, ranking, and Wiki knowledge reshape branding and your business? How do you manage and scale this community and then hand control to your users (and how do you explain to the boss what you’ve just done?). Gain an understanding that dialogue is the new content and learn how to maximise the benefits (and minimise the pitfalls) of creating online communities in this presentation.

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Phil Whitehouse General Manager, DT Sydney