Summit ’19 Session spotlight: Don’t go changin’: The importance of onboarding your users through change
As we countdown to our annual Summit ’19, our two day conference on all things product leadership, digital and product design, and front-end development, we’re highlighting great sessions you can expect there.
If you like what you see, then why not get along? It’s in Sydney on October 31 and November 1. With a carefully curated program that covers every aspect of delivering modern digital products, Web Directions Summit is the only conference for your entire product team.
Senior Experience Designer, Experience Design Lead
NAB, SportsBet
Don’t go changin’: The importance of onboarding your users through change
Replatform projects are hard. Certainly for Product Managers, but also for customers. Even if your development process is design-led, your products can fall flat if you fail to support your customers through change. So, what does a great onboarding experience look like?
Alison Cooke & Lauren Max
Experience Designer working on digital products with a background in Psychology and Research. Passionate about customer advocacy, complex problem solving and collaborating with cross-functional teams.
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